Returns are accepted up to 30 days after order date for refund. Items returned from 30-60 days after order will receive store credit. No returns after 60 days.
All special-order items are subject to a 15% restock fee.
Returned items must be clean, new, and unused. Fuel filter elements must be in the original, sealed plastic bag.
All returns must have prior authorization. To request a Return Goods Authorization (RGA), please email email@example.com. Items returned without an RGA will not be accepted and will be returned to you, freight collect.Upon return request, we will email you a form to fill out. The form must be fully filled out to avoid delay. Return the product to us, using a shipping service that utilizes a tracking number. If the return is a result of our error (shipped incorrect part, damaged, etc.), please contact us and we will issue a UPS or Fedex call tag. Once we receive the return and inspect it, we will advise you of any problems, and begin the refund process.
Engine and motor warranty issues must be handled by a factory-authorized service center.
Once an engine has oil and gas in it, it cannot be returned. If there are engine issues, a Honda warranty center must handle the issue. Once an electric motor has been wired, it cannot be returned. If there are motor issues, a Baldor warranty center must handle the issue.
Once a pump has been plumbed up, it cannot be returned unless there is a casting/machining defect in the pump. A leaking seal does not constitute a warranty situation. We do not send out new pumps to replace units with faulty seals. Any leaking seals will be addressed on a case-by-case basis and must be reported no later than 14 days after delivery of unit. If you are purchasing a unit during a promotion/sale, and intend to use the unit much later, it is recommended you put RV antifreeze into the pump to keep the seals lubricated, as well as test for seal leaks.
Returned items must be returned as they were purchased, i.e. items sold as a kit must have all components returned. Some examples:
- If you purchase a 3” pump seal kit, you must return the spring, the ceramic face with o-ring, and the graphite face and Viton assembly. We cannot accept just the ceramic piece.
- A roll of hose must be returned un-cut.
- A plumbing kit must have all pieces for credit. We cannot accept a kit that has had a valve/clamp/fitting removed. Also, we cannot accept a valve or clamp left over from a kit.
In the event we send out a part to replace a faulty one, we will charge for both the replacement part and the shipping. Once we receive the faulty part back and inspect, we will credit out the replacement, as well as replacement shipping charge.