Store Policies

Freight:            Freight is prepaid on orders of $3,500, excluding tanks, Handlers, containment basins, dual containment hose/tubing, stands, etc. Freight is prepaid to a single, commercial address with dock and forklift or pallet jack. Freight is shipped as “no appointment, no liftgate.” If the freight line calls you and asks if you would like an appointment, lift gate, or other service, the freight line will bill you directly for these extra charges. In the event you need an appointment, lift gate, or other freight service and wish to pay for this prior to shipping, please email us at order@epickett.com. Or, you can specify a commercial address. Prepaid freight is shipped on a carrier and service of our discretion, typically Fedex Freight or Fedex Ground. Prepaid freight is for a single shipment. If we are out of stock on an item, we will contact you and ask whether you wish to ship complete or ship partial. If the shipment qualifies for prepaid freight, and you request a partial shipment, the first shipment will be prepaid, but the second shipment will have the freight billed. For credit card web orders, this means we will contact you for a credit card for the second freight charge prior to shipping the order.

Due to increased material costs, Handler IVs and fuel systems have a $150 crate fee, unless they will be picked up at our shop.

 

Order Discount:           To be eligible to receive the web discount off your order, orders must be completed online; they cannot be submitted over the phone. Furthermore, not all items are eligible for the web discount. These exemptions include, but are not limited to AFS check valves, dual containment hose/tube assemblies, tote stands, containment basins. The web discount does not extend to promotional pricing, preseason programs, resellers, special quotes, or other discounts.

 

Returns:           Returns are accepted up to 30 days after order date for refund. Items returned from 30-60 days after order will receive store credit. No returns after 60 days.

All special-order items are subject to a 15% restock fee.

Returned items must be clean, new, and unused. Fuel filter elements must be in the original, sealed plastic bag.

All returns must have prior authorization. To request a Return Goods Authorization (RGA), please email order@epickett.com. Items returned without an RGA will not be accepted and will be returned to you, freight collect. Upon return request, we will email you a form to fill out. The form must be fully filled out to avoid delay. Return the product to us, using a shipping service that utilizes a tracking number. If the return is a result of our error (shipped incorrect part, damaged, etc.), please contact us and we will issue a UPS or Fedex call tag. Once we receive the return and inspect it, we will advise you of any problems, and begin the refund process.

Engine and motor warranty issues must be handled by a factory-authorized service center.

Once an engine has oil and gas in it, it cannot be returned. If there are engine issues, a Honda warranty center must handle the issue. Once an electric motor has been wired, it cannot be returned. If there are motor issues, a Baldor warranty center must handle the issue.

Once a pump has been plumbed up, it cannot be returned unless there is a casting/machining defect in the pump. A leaking seal does not constitute a warranty situation. We do not send out new pumps to replace units with faulty seals. Any leaking seals will be addressed on a case-by-case basis and must be reported no later than 14 days after delivery of unit. If you are purchasing a unit during a promotion/sale, and intend to use the unit much later, it is recommended you put RV antifreeze into the pump to keep the seals lubricated, as well as test for seal leaks.

Returned items must be returned as they were purchased, i.e. items sold as a kit must have all components returned. Some examples:

  1. If you purchase a 3” pump seal kit, you must return the spring, the ceramic face with o-ring, and the graphite face and Viton assembly. We cannot accept just the ceramic piece.
  2. A roll of hose must be returned un-cut.
  3. A plumbing kit must have all pieces for credit. We cannot accept a kit that has had a valve/clamp/fitting removed. Also, we cannot accept a valve or clamp left over from a kit.

In the event we send out a part to replace a faulty one, we will charge for both the replacement part and the shipping. Once we receive the faulty part back and inspect, we will credit out the replacement, as well as replacement shipping charge.

 

Email Addresses:         We require an email address for a variety of reasons, such as shipment tracking info, order updates, acknowledgments, invoices, returns, repairs, promotions, marketing, etc. We do not sell your email address.

 

Forms of Payment:      We accept Visa, Mastercard, Discover, and American Express credit cards. For orders picked up at our warehouse, we also accept checks with valid ID. We also offer net 30 terms to customers who have completed a credit application and personal guaranty. If you’d like to apply for net 30 terms, please email us at order@epickett.com and we will send you an application. The application must be filled in and emailed back to us. If you select net 30 terms, and are not a net 30 customer, we will contact you for a credit card prior to shipping.

 

Sales Tax:        We collect sales tax for the state of Mississippi. Tax collection is based on your billing address. If you have a Mississippi farm, reseller, or tax exemption certificate, and wish to apply it to your web orders, please email a copy of your tax form to order@epickett.com. Once we receive your tax certificate, we will enable the appropriate tax status in your customer account. We cannot setup your tax exemption until we receive your tax form. If you place your order prior to sending the tax form, the website will charge the applicable tax. Therefore, to have the appropriate tax rate, please send us your tax form BEFORE finalizing your web order.

 

International Orders:   We do not charge a fee to ship internationally. However, international freight shipments will require a broker. If you do not have a broker, we can request the freight line act as broker, and charge you their fee. Typically, the broker will also handle your duties and taxes, therefore we highly recommend you contact a broker prior to placing your order. NOTE: In the event we use the freight line as the broker, we may reach out for a credit card, as the site cannot yet calculate the appropriate duties/taxes/fees on international shipments.

 

Web Content Errors:    While we do our best to ensure pricing and descriptions are correct, there may be some errors in description, phrasing, pricing, weight, etc. In most instances, we will honor the web pricing. However, if the pricing discrepancy is significant, we reserve the right to adjust pricing. Pricing is subject to change without notice.

 

Web images:    We do our best to ensure the pictures on the site are of the actual product. However, given the vast catalog of items we list, we cannot guarantee the image shown is of the actual product. Pictures on the site may be a representative image of the item in question, and not the actual product. Also, some pictures may show “in-use” configurations, and the item may not come with all shown in the picture.

The images on this site are the property of Pickett Equipment Co., Inc. and may not be used without our written consent.

 

Visiting us:      Given present conditions, we ask that you please contact us prior to visiting. Our hours for pick-ups are 8am – 11am, and 1pm – 4pm. We ask that you please have your order placed before arriving. For more details, please see our Covid policy below.

 

Covid Policies:

We are committed to the health and safety of our customers and employees. In order to reduce the spread of COVID-19, we have put in place the following safety protocols:

  1. We require non-contact temperature checks before entering the building, and masks to be worn inside the building, including in the waiting lobby. We ask that you please bring your own mask; one that does not have a valve. The mask must be worn at all times, and cover both the mouth and nose.
  2. In the event you are feeling unwell (have a fever, cough, etc.), we respectfully ask that you do not enter the building. We can load you while you remain in your vehicle.
  3. At this time, we regretfully cannot accommodate walk-in orders, and we are presently unable to allow customers in the back warehouse. We ask that any pick-up orders be placed in advance and be as complete as possible in order to prevent delay in loading you.
  4. Our pickup hours are 8am – 11am, and 1pm – 4pm, Monday through Friday.
  5. In the event you would like to take a look at larger products, such as the Handler or Dura Direct Injection system, we ask that you please call and schedule a visit beforehand. We will do our best to accommodate you. In order to provide you with as much focused time as needed, we may ask to schedule these visits after-hours, or on the weekend.

We respectfully request your patience during this time. We are taking these steps not only to ensure the health and safety of our employees and customers, but also to ensure we’re able to properly assist and serve our customers with the same attentiveness and speed you’ve come to expect from us.

Thank you for your understanding.